Terms of Use

Who we are

Moveable Goods sources and sells vintage furniture and design objects. Our full trading identity, registration details, and address are set out on our Legal information page. For any question about an order, a piece, or these terms, write to [email protected].

Vintage pieces

Everything we sell is vintage or second-hand. Pieces are described and photographed as accurately as we can manage, including visible wear, repairs, and marks of age — we do not restore pieces to look new. If something matters to you (exact dimensions, a specific mark, a repair), ask before you buy.

How a purchase works

Pieces are listed with a price on request. You send an enquiry about a specific piece; we reply with the price, an insured shipping quote to your address, and anything else you have asked about. Nothing is owed at that point — you are free to walk away.

If you want the piece, we send a payment link. A piece is marked reserved once we have agreed the sale, and sold once payment has cleared in full. A contract is formed at the moment we confirm your payment, not when you send an enquiry.

Prices and payment

Prices are quoted in euros and include any applicable VAT. Most of what we sell is second-hand and taxed under the second-hand margin scheme, which means VAT is not separately recoverable on the invoice; where a piece is sold under the standard regime the invoice will show the VAT separately.

We accept payment by card through a Stripe-hosted payment link, or by PayPal. We do not take card details by email or over the phone, and we do not store them.

How to know a payment request is really from us: payment links are sent only from [email protected], and they only ever point to a Stripe or PayPal address. We will never ask you to wire money to a bank account, never send bank details in a document, and never change payment details part-way through a conversation. If you receive anything that claims to be from us and asks you to do any of those things, it is not from us — do not pay it, and forward it to [email protected] so we can warn others.

Shipping

Every piece is packed by hand to its own requirements — there is no standard box. Shipping is insured and quoted per piece, per destination; the exact cost is confirmed with you in writing before you pay anything, not estimated at checkout.

So that you are not enquiring blind, these are the ranges we usually land in for delivery within the EU:

• Small objects — lamps, signs, mirrors, accessories, sent by insured parcel carrier: €25–€70
• Chairs and single seats, depending on whether the piece can be crated flat: €70–€180
• Large furniture — tables, cabinets, sofas, salvaged fixtures — as palletised specialist freight: €180–€600

Those are guides based on past shipments, not quotes. Very heavy, very fragile, or very large pieces can sit above the top of a range, and destinations outside the EU are quoted individually and may attract import duty and local taxes, which are the buyer's responsibility. You will always have the exact figure before you commit.

Delivery timelines depend on the piece, packing method, and destination, and are agreed with you directly rather than shown as a fixed number here. Risk in a piece passes to you on delivery, not on dispatch.

Collection in person can be arranged for some pieces by prior agreement, at no shipping cost.

Your right to cancel — 14 days

You have 14 days to change your mind, for any reason. If you are buying as a consumer, that right runs from the day you — or someone you nominate — take physical possession of the piece, and you do not need to give a reason for using it. It applies even though our pieces are second-hand and sold as unique items.

To cancel, tell us in writing within those 14 days — an email to [email protected] saying you are cancelling is enough. You may also use the cancellation form at the bottom of this page, but you do not have to.

Once you have told us, send the piece back without undue delay and within 14 days at the latest. Return shipping is at your cost when you are cancelling because you have changed your mind, and because most of what we sell cannot travel by ordinary post, that cost is roughly what the outbound shipping was — the same bands listed above, and more from outside the EU. We would much rather answer your questions in detail before you buy than have you pay that twice.

We will refund you within 14 days of receiving the piece back, or of your proof that you have sent it, whichever is earlier. The refund covers what you paid for the piece and the standard outbound delivery cost. You may unpack and inspect a piece as you would in a shop; if it comes back with damage or wear caused by handling beyond that, we may reduce the refund to reflect the loss in value.

Please keep the packing materials until your 14 days are up. If a piece was crated, it needs the crate to travel back safely, and an uncrated return that arrives damaged is a loss in value we would have to deduct.

If a piece arrives damaged or is not as described

This is separate from the 14-day right above, it lasts far longer, and it costs you nothing. Under your statutory guarantee of conformity we are responsible if a piece does not match how it was described, is missing something we said it had, or arrives damaged in transit. Wear and marks of age that we described or photographed are not defects — they are the piece.

Tell us as soon as you reasonably can, with photographs of the piece and of the packaging as it arrived. We will agree a fair remedy with you: repair, a price reduction, or taking the piece back and refunding you in full, including the shipping both ways. Transit damage is fully insured, so this does not depend on your goodwill or ours.

Nothing in these terms shortens or replaces that statutory guarantee. Where an earlier version of these terms mentioned a 7-day window, it did not apply and does not apply now.

How quickly we reply

One person answers every message. We aim to reply to enquiries within one working day, and we will tell you if something needs longer — a shipping quote for an unusual destination sometimes does. If you have not heard back within three working days, assume the message went astray and send it again.

Governing law and disputes

These terms are governed by French law. Nothing here limits any statutory right you have as a consumer that cannot be excluded by contract, and if any clause here conflicts with such a right, the right wins.

If something goes wrong, write to us first — most things are settled in an email or two. If we cannot resolve it between us, you may refer the dispute free of charge to a consumer mediator. Details of the mediator we are registered with are on our Legal information page. You keep the right to go to court instead.

Model cancellation form

You do not have to use this. Any clear statement that you are cancelling will do. Copy it into an email to [email protected] if it is easier.

To Moveable Goods, [email protected] — I hereby give notice that I cancel my contract of sale for the following piece: [name of piece]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [today's date].